J Custom Supply Company Cuts Communication Costs by 30%

“The service from MEPOL was a wonderful experience. There was plenty of communication and adherence to what we needed to have done... A great big ‘Thank you’ to Mike Scott and Lenn Chiasson.” 
       - Joan Fendlason, Accounting Manager at J Custom Supply

Company Profile: J Custom Supply Company is a family-owned business in Zachary, LA. They manufacture power distribution devices and employ five people. The company was founded in 1979 and has an international customer base.

Situation: J Custom Supply Company needed to upgrade their information system. According to Joan Fendlason, accounting manager, the change in their system would help them function better at their business. They were using Macintosh computers and were having difficulties locating accounting software and internet services that would increase their abilities to be more productive and compatible with other systems.

Solution: MEPOL Project Director Mike Scott helped J Custom Supply Company obtain partial funding for information technology assistance from the Small and Emerging Business Development division of the Louisiana Department of Economic Development. MEPOL Project Director Lenn Chiasson provided support services to network a new hardware system, upgraded PC operating systems, installed a firewall, and configured internet and e-mail for J Custom Supply Company.

Results: The employees at J Custom Supply Company now have better access to their website. They now use it to guide customers who call in to the products they are looking for, which will help them save money on costly catalogs. The company has seen a slight increase in sales. They have been able to save money with the DSL Internet and Phone System. The e-mail implementation has enabled the company to cut their communication expenses by at least 30%.